Last updated: September 2026
progragaming does not use auto-renewing subscriptions. Each week's live session is a separate, manual payment — you actively pay to unlock that specific week. There is nothing that automatically charges you, and therefore nothing to "cancel": if you simply don't pay for a given week, you are not charged and you are not enrolled in that week's session.
Refund requests are reviewed individually, on a case-by-case basis. We don't apply a single automatic rule (such as "always refundable" or "never refundable") — instead, each request is considered based on its specific circumstances.
To request a refund:
Approved refunds are returned via the original payment method (Paymob or PayPal). Processing time after approval depends on the payment gateway and your bank, and can typically take 5–14 business days.
If a refund is approved for a session you already attended live, please note that we cannot "un-deliver" a session you've already received — approved refunds in this case are granted at our discretion, considering the circumstances of the request.
If a week's session recording has already been made available to you on the platform as part of a completed payment, that recording access is tied to the payment record for that week.
For any billing, payment, or refund question: contact@progragaming.com